bija99 Privacy Policy
At bija99, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and processed, and the rights you hold as a bija99 player based in Bangladesh or any other jurisdiction.
Last Updated: January 2026 • Applies to all bija99 users • English governing version
End-to-End Encryption
All data transmitted between your device and the bija99 Platform is protected by SSL 256-bit encryption. Your login credentials, payment details, and personal information are never sent in plain text.
We Never Sell Your Data
bija99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you, and we use it solely to deliver, improve, and secure your bija99 experience.
You Control Your Data
bija99 players have the right to access, correct, and request deletion of their personal data at any time. Submit a request via live chat or email and our team will respond within 5 business days.
Secure Data Storage
Player data is stored on access-controlled, encrypted servers. Access is restricted to authorised bija99 personnel on a strict need-to-know basis. Physical and network-level security controls are in place at all storage facilities.
Transparent Cookie Use
bija99 uses cookies for session management, fraud prevention, and platform analytics only. We do not use tracking cookies for cross-site advertising or behavioural profiling beyond what is needed to operate the Platform securely.
KYC & Compliance
bija99 collects identity verification documents as part of its KYC obligations. This data is handled with the highest level of confidentiality and is used exclusively for player verification and anti-fraud purposes.
Information We Collect
When you register for, access, or use the bija99 Platform, we collect various categories of personal data. The information we collect falls into three broad categories: information you provide to us directly, information collected automatically through your use of the Platform, and information received from third-party sources.
Information You Provide Directly:
| Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile number (Bangladeshi), username, password (hashed) | Account creation, identity verification, communication |
| KYC Documents | National ID (NID), passport, driving licence, utility bill, bank statement | Age and identity verification, anti-money laundering compliance |
| Payment Data | bKash/Nagad/Rocket mobile wallet number, bank account details, Visa/Mastercard last four digits | Processing deposits and withdrawals, fraud prevention |
| Communications | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality improvement |
| Responsible Gaming Data | Deposit limits, session time alerts, self-exclusion requests | Player protection, legal compliance |
Information Collected Automatically: When you access the bija99 Platform, our servers and analytics tools automatically collect certain technical and behavioural data. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, referring URL, pages visited within the Platform, time and duration of visits, game sessions played, bets placed, and session timestamps. This data is collected via server logs, cookies, and similar technologies described further in Section 4 of this Policy.
Information from Third Parties: bija99 may receive information about you from third-party payment processors (such as bKash, Nagad, Rocket, and Upay), identity verification service providers, fraud detection agencies, and, where applicable, publicly available sources. This information is used solely to supplement our own records for the purposes of verifying your identity, processing transactions, and preventing fraudulent activity on the Platform.
How We Use Your Data
bija99 processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely upon are: the performance of a contract with you (i.e., providing the bija99 service), compliance with legal obligations (such as KYC and anti-money laundering requirements), our legitimate interests in operating a secure and fraud-free platform, and, in limited circumstances, your explicit consent.
- Account Management: To register and maintain your bija99 account, verify your identity, reset your password, and send account-related notifications including OTP codes for two-factor authentication.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank, and to maintain accurate transaction records for your account history.
- Platform Operations: To deliver the gaming and sports betting services you have requested, including loading game content from third-party studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), presenting live odds, and calculating payouts.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multiple-account abuse, money laundering, underage gambling, bonus fraud, and other prohibited conduct described in our Terms & Conditions.
- Legal Compliance: To fulfil obligations under applicable anti-money laundering, counter-terrorism financing, and responsible gaming regulations, including the reporting of suspicious activity where required by law.
- Customer Support: To respond to your support queries, resolve disputes, process complaints, and communicate material changes to your account, our Terms & Conditions, or this Privacy Policy.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the Platform's performance, user interface, game selection, and overall player experience.
- Responsible Gaming: To monitor your gaming patterns and, where our systems identify indicators of problem gambling, to proactively offer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion in line with our Responsible Gaming commitments.
- Promotional Communications: Where you have opted in to marketing communications, to send you information about bija99 promotions, bonuses, BPL season offers, Eid campaigns, and other relevant updates. You may opt out of marketing communications at any time by contacting support.
Note on automated decision-making: bija99 uses automated systems to screen for fraud, detect duplicate accounts, and flag unusual betting patterns. If an automated decision results in the restriction or closure of your account, you have the right to request human review of that decision by contacting our support team at [email protected].
Data Sharing & Third Parties
bija99 does not sell your personal information to third parties. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
- Payment Service Providers: We share transaction data (including your wallet number or card details) with payment processors such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard strictly for the purpose of processing your deposit or withdrawal. These providers are bound by their own data protection obligations.
- KYC & Identity Verification Partners: Your identity documents may be shared with third-party verification services to confirm your age and identity as part of our KYC process. These partners are contractually prohibited from using your data for any purpose other than identity verification.
- Game Content Providers: When you play a game supplied by a third-party studio (e.g., Pragmatic Play, Evolution Gaming, Spribe), certain session data (player ID, bet amounts, game results) is shared with that provider to enable gameplay and calculate payouts. Game providers do not receive your full name, contact details, or payment information.
- Fraud Prevention & Security Services: We may share data with anti-fraud agencies and cybersecurity service providers to detect and prevent money laundering, account takeovers, and other fraudulent activities.
- Legal & Regulatory Authorities: bija99 will disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of bija99's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via the email address associated with your account.
Third-party websites: The bija99 Platform may contain references to game studios and payment partners. bija99 is not responsible for the privacy practices of any third-party services. We recommend reviewing the privacy policies of any external service you interact with directly outside of the bija99 Platform.
Cookies & Tracking Technologies
bija99 uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform securely and effectively. A cookie is a small text file placed on your device by your web browser when you visit the Platform. Cookies allow bija99 to recognise your browser across visits, maintain your login session, and remember your preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, OTP flow, security tokens. Required for the Platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembers your language preference, game display settings, and last-visited section to personalise your experience. | Up to 30 days |
| Analytics | Aggregated, anonymised data on page views, game load times, and navigation flows used to improve Platform performance. | Up to 12 months |
| Fraud Prevention | Device fingerprinting and behavioural signals used to identify suspicious activity, duplicate accounts, and bot traffic. | Up to 12 months |
bija99 does not use advertising cookies, cross-site tracking cookies, or third-party marketing pixels. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.
Modern browsers allow you to block, delete, or receive alerts about cookies. Instructions for managing cookies are available in the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Samsung Internet on Android devices commonly used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh).
Data Retention & Storage
bija99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, accounting, and reporting requirements. The following general retention periods apply:
- Active Account Data: Retained for the duration of your account's active status on the bija99 Platform, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
- Transaction Records: Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of seven years from the date of the transaction in accordance with standard financial record-keeping practices.
- KYC Documents: Identity verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
- Customer Support Records: Support tickets, live chat transcripts, and complaint records are retained for three years from the date of resolution.
- Analytics Data: Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual player.
- Marketing Preferences: Records of your marketing opt-in or opt-out status are retained for the lifetime of your account and for three years following account closure.
Data location: bija99 stores player data on secure servers. Some data may be processed by service providers operating outside Bangladesh, including payment processors and game content providers with global infrastructure. In all such cases, bija99 ensures that appropriate contractual data protection safeguards are in place.
Data Security Measures
bija99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our core security controls include:
- SSL/TLS Encryption: All data transmitted between your browser or mobile device and the bija99 Platform is encrypted using SSL/TLS protocols with a minimum of 256-bit encryption strength.
- Password Hashing: User passwords are never stored in plain text. We apply industry-standard one-way cryptographic hashing algorithms with salting to all stored password data.
- Two-Factor Authentication: OTP-based two-factor authentication is applied on login and withdrawal requests, delivering a time-limited one-time code to your registered Bangladeshi mobile number.
- Access Controls: Access to production systems and player data is restricted to authorised bija99 staff on a strict need-to-know basis. All access events are logged and subject to periodic audit.
- Penetration Testing: bija99's Platform undergoes regular security assessments to identify and remediate potential vulnerabilities before they can be exploited.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, bija99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
Your responsibility: While bija99 takes every reasonable step to protect your data, account security also depends on you. Keep your password strong and unique, never share your OTP codes with anyone, and contact support immediately at [email protected] if you suspect your account has been compromised.
Your Privacy Rights
As a bija99 player, you hold a number of rights in relation to your personal data. bija99 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact the bija99 Data Privacy team at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request". We aim to respond to all substantiated requests within five business days.
- Right of Access: You have the right to request a copy of the personal data bija99 holds about you, along with information about how that data is being processed.
- Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required for anti-money laundering compliance cannot be deleted before the applicable statutory retention period has elapsed.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
- Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you have the right to receive your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bija99 demonstrating a compelling legitimate ground that overrides your interests.
- Rights Related to Automated Decision-Making: Where a significant decision affecting your account is made solely through automated processes (e.g., automated fraud detection leading to account restriction), you have the right to request human review of that decision.
Identity verification for rights requests: To protect your privacy, bija99 will verify your identity before processing any rights request. We may ask you to confirm details that match the information on your account. This step is essential to ensure that your data is not disclosed to an unauthorised third party.
Policy Updates & Contact
Updates to This Policy: bija99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via the email address associated with their account no fewer than seven days before the change takes effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the bija99 Platform following notification of changes constitutes your acceptance of the revised Policy.
Governing Language: This Privacy Policy is written in English. The English language version is the sole authoritative version for all legal and interpretive purposes. In the event of any inconsistency between the English version and any translated version that may be produced for informational purposes, the English version shall prevail.
Scope: This Policy applies to all personal data collected through the bija99 website at bija99.net, the bija99 mobile web platform, and any associated applications or services operated under the bija99 brand. It applies to all registered players regardless of their location, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Contact the bija99 Privacy Team: If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us:
Email: [email protected] (plain text — not a clickable link)
Subject line: Privacy Policy Enquiry
Response time: Within 4 hours during operating hours (06:00–23:00 Bangladesh Standard Time, UTC+6), or by the next business day for after-hours submissions.
Live Chat: Available 24/7 from within your bija99 account dashboard for urgent privacy concerns.
Responsible Gaming reminder: bija99 is an adult platform. Players must be 18+ to register and play. If you have concerns about your gambling behaviour, please visit our Responsible Gaming page for information on deposit limits, self-exclusion, and support resources available to players in Bangladesh.
Your Data Is Safe at bija99
Now that you understand how bija99 protects your personal information, explore our games and betting markets with complete confidence. Fast BDT transactions, SSL encryption, and 24/7 support await.
18+ This site is for adults aged 18 and above. Please gamble responsibly.