Responsible Gaming at bija99
bija99 is built on the belief that gambling should always be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. Our responsible gaming framework gives every Bangladesh player practical tools to stay in control: deposit limits, time-out options, self-exclusion, and direct access to trained support staff around the clock.
Available 24/7 for every bija99 player • Bangladesh Standard Time (UTC+6) • Free of charge
Our Commitment to Safe Play
At bija99, responsible gaming is not an afterthought — it is a core operating principle that shapes every feature we build and every policy we enforce. We recognise that while the vast majority of players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh enjoy bija99 games and sports betting as a recreational activity without any adverse effects, a small number of individuals may find that gambling begins to interfere with their daily lives.
For those players, early intervention and the right tools make an enormous difference. bija99 has invested in a comprehensive responsible gaming infrastructure that is available free of charge to every registered member. Whether you need a short cooling-off period after a losing session or a formal long-term self-exclusion, our team and our platform are ready to support you without judgment.
Our responsible gaming approach rests on four pillars: Prevention ( strict 18+ age verification before account activation), Control (player-managed limits and time-out tools), Intervention (proactive outreach when our systems detect at-risk play patterns), and Support (direct access to trained support staff and external counselling resources available across Bangladesh).
We strongly encourage all bija99 players to treat gambling as entertainment with a fixed entertainment budget — not as a way to generate income, recover losses, or escape from personal problems. If at any point you feel your relationship with gambling is changing, please use the tools described on this page or contact our support team immediately at [email protected].
Player-First Philosophy
Every bija99 feature is reviewed through a player-safety lens. From deposit flow design to session timers, we build safeguards directly into the platform experience so protection is always one tap away.
Proactive Risk Monitoring
Our platform monitors betting patterns in real time. If a player's activity shows signs consistent with problem gambling — such as rapid loss-chasing or unusually high-frequency deposits — our team will proactively reach out to offer support tools.
24/7 Support in Bangladesh
Our responsible gaming support line is staffed around the clock, every day of the year. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can reach us via live chat or email at any hour.
18+ Age Restriction Policy
bija99 operates exclusively for adults aged 18 and above. This is a non-negotiable requirement that applies to every player regardless of their location within Bangladesh. Underage gambling is illegal and harmful. We enforce this rule through a multi-layered verification process and take reports of underage access with the utmost seriousness.
Age Verification at Registration
Every new bija99 account requires the submission of a valid government-issued identity document — National ID (NID), passport, or driving licence. Our KYC team verifies that the applicant is at least 18 years of age before the account is activated and before any real-money deposit is accepted.
Ongoing Account Monitoring
Even after an account is activated, bija99 monitors for signs that documents may have been falsified or that access is being shared with a minor. Accounts flagged for suspicion are suspended immediately pending re-verification. Any account confirmed to belong to a person under 18 is permanently closed and all funds are handled in accordance with applicable law.
Parental Controls
If you are a parent or guardian and are concerned that a minor in your household may be accessing online gambling platforms, we strongly recommend activating parental control software on shared devices. Keep your bija99 login credentials private and never share your OTP codes. If you suspect a minor has accessed a bija99 account, contact us immediately at [email protected].
Report Underage Access
If you have reason to believe that a person under 18 is using bija99 — whether their own account or someone else's — please report it to our team without delay. Reports are treated as the highest priority and are investigated within 24 hours. The reporting player's identity is kept strictly confidential throughout the investigation.
Zero tolerance: Any player found to have provided false age information during registration will have their account permanently closed, all winnings will be forfeited, and the case may be referred to the relevant authorities. bija99 reserves the right to withhold funds pending investigation in all suspected underage access cases.
Responsible Gaming Tools
bija99 provides a suite of practical, easy-to-use responsible gaming tools that are accessible directly from your account dashboard. These tools are available to every player at no cost and can be activated at any time. There is no waiting period to apply a tighter limit — restrictions take effect immediately. Relaxing a limit, however, requires a mandatory 48-hour cooling-off period to prevent impulsive decisions.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your bija99 account. Once your chosen limit is reached, the platform will block further deposits until the period resets. You can reduce your limit instantly; increasing it requires a 48-hour review period and confirmation via your registered mobile number.
Loss Limits
Define the maximum net loss you are comfortable with over a set time frame — daily, weekly, or monthly. When your net loss reaches the specified threshold, your account is automatically restricted from further real-money play until the period concludes. This tool is particularly useful for players who want a hard financial boundary independent of deposit volume.
Session Time Limits
Set a maximum continuous play duration per session. When your session reaches the limit, you will receive a clear on-screen notification and the platform will log you out automatically. This tool helps players maintain awareness of time spent on the platform and supports healthier play habits across all device types including mobile users in Bangladesh.
Time-Out (Cooling-Off)
Take a short break from bija99 without permanently closing your account. Time-out periods are available in durations of 24 hours, 3 days, 7 days, 14 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Your account balance is preserved and accessible again once the period expires.
Reality Check Alerts
Enable periodic on-screen reminders that display your current session duration and a summary of your net position (wins and losses) during that session. Alerts can be set at 15-minute, 30-minute, or 60-minute intervals. These prompts are designed to break automatic play and encourage conscious decision-making before continuing.
Wager Limits
In addition to deposit and loss limits, you can set a maximum stake per individual bet or spin. This is especially useful for slot players who may find it easy to increase bet sizes during extended sessions. Wager limits apply across all games on the platform including live casino, cricket betting, slots, and table games.
How to activate: Log in to your bija99 account, navigate to Account Settings, and select the Responsible Gaming tab. All tools are listed there with simple toggles and input fields. Changes to restrictive settings (lower limits, time-out activation) take effect immediately. If you need help locating the settings, our live chat support team is available 24/7 to guide you through the process step by step.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs listed below are widely recognised indicators that gambling may be moving from recreational entertainment into problematic territory. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone close to you — we encourage you to take action sooner rather than later. Early intervention significantly improves outcomes.
Behavioural Warning Signs
- Chasing losses: Placing larger or more frequent bets in an attempt to recover money already lost during a session or across sessions.
- Preoccupation with gambling: Spending a significant portion of your day thinking about upcoming bets, past results, or ways to obtain more money to gamble with.
- Inability to stop: Making repeated unsuccessful attempts to reduce, control, or stop gambling activity despite wanting to do so.
- Escalating stakes: Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction from gambling.
- Hiding gambling activity: Being secretive about gambling sessions, amounts wagered, or losses experienced — particularly from family members or close friends.
Financial & Personal Warning Signs
- Gambling beyond your means: Using money set aside for rent, food, utilities, school fees, or other essential expenses to fund gambling activity.
- Borrowing money to gamble: Taking loans from friends, family members, or financial institutions specifically to fund gambling sessions or to cover gambling-related debts.
- Neglecting responsibilities: Missing work, studies, family obligations, or social commitments because of time spent gambling or recovering from gambling-related stress.
- Mood dependency: Using gambling as a primary coping mechanism for stress, anxiety, boredom, depression, or relationship difficulties rather than addressing the root cause.
- Restlessness when not gambling: Experiencing irritability, anxiety, or low mood when unable to access gambling platforms for any period of time.
Self-assessment: If you answered "yes" to two or more of the signs above, we encourage you to take a break using our Time-Out feature immediately and contact our responsible gaming support team. You do not need to be in crisis to seek help — reaching out early is a sign of strength, not weakness. Gambling problems are treatable, and thousands of people across Bangladesh recover successfully each year with the right support.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on bija99. When you self-exclude, your account is fully suspended for a period of your choosing. During self-exclusion you cannot log in, access games, place bets, or make deposits. All pending bonuses are forfeited and marketing communications are stopped immediately. Your account balance at the time of exclusion can be requested for withdrawal.
Self-exclusion is the right choice if you feel that shorter time-out periods or deposit limits alone are not sufficient to protect you from harm. bija99 takes all self-exclusion requests seriously and processes them within 24 hours of receipt — typically within 4 hours during operating hours.
6 Months
Short-term self-exclusion for players who need a meaningful break to reassess their relationship with gambling.
1 Year
Medium-term exclusion suitable for players who recognise a pattern of problematic behaviour and need an extended recovery period.
3 Years
Long-term exclusion for players who require a prolonged period away from all online gambling activity on the bija99 platform.
Permanent
Permanent account closure with no option to reopen. Recommended for players who have made a definitive decision to stop gambling entirely.
How to Self-Exclude from bija99 — Step by Step
Log In to Your Account
Access your bija99 account via the login page. If you are unable to log in or feel unable to do so safely, contact our support team directly via live chat — we can initiate the self-exclusion process on your behalf after verifying your identity.
Navigate to Responsible Gaming Settings
Go to Account Settings and select the Responsible Gaming tab. You will find the Self-Exclusion option listed alongside other player protection tools.
Select Your Exclusion Duration
Choose from 6 months, 1 year, 3 years, or permanent exclusion. Read the on-screen information carefully before confirming — self-exclusion cannot be reversed until the chosen period has fully elapsed.
Confirm via OTP Verification
For your security, all self-exclusion requests are confirmed via a one-time password sent to your registered Bangladeshi mobile number. Enter the OTP to finalise the request.
Receive Confirmation
You will receive an email and SMS confirmation once your self-exclusion is active. Your account will be inaccessible within 4 hours. If you wish to withdraw your remaining balance, submit a withdrawal request before the exclusion takes full effect or contact support immediately after confirming.
Important: Self-exclusion applies to the bija99 platform only. If you are struggling with gambling across multiple platforms, we strongly recommend contacting a professional gambling support service (see Section 6 below) for broader assistance with multi-platform exclusion strategies.
Support Resources & Contacts
bija99 encourages players who believe they may have a gambling problem to seek professional support. The following organisations provide free, confidential counselling and assistance to individuals and families affected by problem gambling. All information is provided in English and services are available to players across Bangladesh.
National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides confidential telephone counselling for individuals experiencing stress, anxiety, and behavioural health concerns including problem gambling. Available in English and Bangla. Contact details available through the Directorate General of Health Services (DGHS), Bangladesh.
National Institute of Mental Health (NIMH)
The National Institute of Mental Health in Dhaka provides professional psychiatric and psychological services including counselling for behavioural addictions. NIMH is affiliated with the Bangladesh government and offers assessment and treatment programmes for individuals affected by compulsive gambling behaviour.
Community Support Networks
Local community mental health centres and NGOs across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh provide peer-support programmes and counselling services. Your family doctor or local health clinic can provide a referral to the most appropriate service in your area.
bija99 Responsible Gaming Team
Our in-house responsible gaming support team is available 24 hours a day, 7 days a week via live chat within your bija99 account dashboard. For non-urgent enquiries, you can also email [email protected] with the subject line "Responsible Gaming Support". Response time is within 4 hours during Bangladesh Standard Time (BST, UTC+6) peak hours.
Confidentiality guaranteed: All responsible gaming support interactions with the bija99 team are treated with absolute confidentiality. Your request for support will never be shared with third parties for marketing purposes and will not affect your account standing — only protective measures you yourself have requested will be applied.
Healthy Gambling Habits
The overwhelming majority of bija99 players enjoy cricket betting, live casino, slots, and other games as a safe and entertaining hobby. These practical guidelines help ensure that your bija99 experience stays enjoyable over the long term. We recommend reviewing them periodically, especially after a significant win or losing streak.
- Set a budget before you start. Decide how much money you are comfortable losing before you begin any session and stick to it. Treat this amount as the cost of entertainment — the same way you would budget for a meal out in Dhaka or tickets to a BPL cricket match.
- Only gamble with money you can afford to lose. Never use money earmarked for essential expenses such as rent, food, utilities, tuition fees, or Eid gifts. If you feel tempted to dip into essential funds, stop immediately and contact support.
- Set a time limit and honour it. Decide in advance how long you will play and use bija99's session timer to enforce it. Take regular breaks — at least 10 minutes every hour — to refresh your perspective and avoid decision fatigue.
- Do not chase losses. Losing sessions are a normal part of gambling. Increasing your stakes in an attempt to recover losses quickly is one of the most common pathways into problem gambling. If you have reached your loss limit, log out and return another day.
- Avoid gambling under emotional stress. Anger, grief, anxiety, loneliness, and boredom are poor states of mind in which to make betting decisions. If you are going through a difficult personal period — a family issue, financial stress, or health concern — take a time-out and return when you are in a more balanced frame of mind.
- Balance gambling with other activities. Gambling should be one leisure activity among many. Maintain hobbies, social connections, physical exercise, and family time as central parts of your routine so that gambling does not become the dominant leisure activity in your life.
- Understand the games you play. Before placing real-money bets, take time to understand the rules and odds of each game. Read our FAQ page for guidance on game mechanics and betting options available on bija99.
- Be honest with yourself. Periodically ask yourself whether gambling is still fun, whether you are spending more than you intended, and whether the people around you have expressed concern. Honest self-reflection is the most powerful responsible gaming tool available.
Contacting bija99 Support
If you feel that gambling is becoming a problem for you, or if you want to activate any of the responsible gaming tools described on this page, our team is ready to help immediately. You do not need to wait until things become serious — reaching out early is always the right decision. Every request is handled with complete confidentiality and without judgment.
Email: [email protected] — Subject line: "Responsible Gaming Support"
Live Chat: Available 24/7 from within your bija99 account dashboard
Response Time: Within 4 hours during BST peak hours (06:00–23:00 UTC+6); next business day for off-peak submissions
Languages: English support available at all times
Remember: bija99 is strictly an 18+ platform. If you or someone you know is under 18 and has accessed this platform, or if you believe gambling is causing serious harm to yourself or a family member, please do not hesitate to contact us and seek professional support. Your wellbeing matters far more to us than any bet placed on our platform.
Play Smart. Play Safe. Play at bija99.
Responsible gaming is the foundation of everything we do at bija99. Set your limits, know your tools, and enjoy Bangladesh's most trusted online casino platform with complete confidence.
18+ This site is for adults aged 18 and above. Please gamble responsibly.